Certifications

Emotional Intelligence is an important skill and behavior to practice if you want to make your communication and relationships better. In this course, you will understand how to realize your emotions and others', how to act in stressful situations in your personal and business life and also how to manage your relationships through listening, empathy and other techniques.

Group 1 Basic

41 minutes

7 steps

Administration Track

9 hours 56 minutes

88 steps

Microsoft Excel Essentials

Whether you're a beginner looking to learn the basics or an experienced user aiming to enhance your skills, this course offers a step-by-step learning experience.

During the course, you will learn the fundamental features of Excel, including creating and formatting spreadsheets, managing data effectively, and using formulas and functions to perform calculations. You will explore various tools and techniques to analyze and visualize data, enabling you to make informed decisions and present information in a clear and concise manner.

1 hour 50 minutes

12 steps

BPO or Customer Experience

12 hours 32 minutes

107 steps

Marketing Program

15 hours 52 minutes

147 steps

How to Become a Professional Receptionist Track

5 hours 56 minutes

53 steps

Business Readiness

About Instructor

Associate Professor of Pharmaceutics and pharmaceutical technology Vice Director of Entrepreneurship Club US-IVLP Alumna in Entrepreneurship and SMEs Development, Georgia Tech University fellow of Entrepreneurship, Certified Incubator Manager, Vice Director of Entrepreneurship Club, Certified Trainer of Entrepreneurship, Entrepreneurship Lecturer, Associate Professor of Pharmaceutics and Pharmaceutical Technology

Course Description

Business readiness refers to the state of being fully prepared to start and operate a business effectively. It encompasses several key aspects that are crucial for success. This course aims to empower women to take the leap into entrepreneurship, providing them with the tools and confidence to succeed

Learning Outcomes

- Enhance self-confidence in entrepreneurial skills and decision-making - Formulate a step-by-step action plan for launching and growing a business, including timelines and milestones. - - Identify personal strengths, weaknesses, skills, and interests relevant to starting a business. - Develop a comprehensive business plan that outlines goals, strategies, and operational plans. - - Create a marketing strategy that effectively promotes products or services to the target market.

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1 hour 48 minutes

11 steps

Basics of project managment

59 minutes

7 steps

Microsoft Office Program

After the completion of this course, you will learn Microsoft Office essential skills.

Intermediate Microsoft Track

3 hours 24 minutes

29 steps

Back to work Program

12 hours 13 minutes

115 steps

BPO‘s Pathfinder

About Instructor

A seasoned Learning & Development professional with over 15 years of corporate experience. His diverse background spans multiple industries, including customer experience management, training and consultancies, automotive, BPO, and performance management. He has delivered more than 15,000 hours of training and designed over 5,000 hours of learning content. His competitive edge lies in meticulously planning and delivering valuable learning experiences. Adel ensures that every step of the way adds value to the learners, creating an exceptional educational journey. Adel specializes in career path planning, assessment and development centers, and learning design. He has worked for Raya, Vodafone, ECCO outsourcing, Global Terminology, Majorel. And Teleperformance Egypt, currently he’s the talent solutions manager at Boost Consulting-UAE and the founder of Yearning L&D Community.

Course Description

The BPO Pathfinder is a seven-module online training experience crafted to introduce middle-aged individuals—particularly those from non-corporate backgrounds—to the fast-paced world of the BPO industry. Each module combines interactive learning, practical exercises, and realistic industry scenarios to build core competencies and foundational knowledge. By the end of the program, participants will be well-prepared for pre-selection and on-the-job training (OJT), ready to transition into professional roles within leading global BPO companies operating in Egypt.

Learning Outcomes

1. Describe the impact of globalization on BPO operations, using examples from key theorists . 2. Compare the roles and functions of call centers, contact centers, and BPOs across industries and service channels. 3. Identify the key criteria of the Global Services Location Index (GSLI) and analyze Egypt’s ranking using current metrics. 4. Demonstrate understanding of effective communication skills by applying the two-way feedback model and resolving failures using the DiSC framework. 5. Construct professional emails using the 7C’s writing model and email structure guidelines (opener, body, closure) provided in the guide. 6. Apply the STAR method to formulate structured responses for common BPO interview questions during pre-screening, HR, and account-specific interviews. 7. Develop an ATS-friendly CV by incorporating relevant keywords, quantifiable achievements, and proper formatting aligned with industry standards. 8. Analyze daily routines and apply the Urgent/Important matrix to prioritize tasks effectively and reduce time-wasters.

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2 hours 28 minutes

17 steps