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الْعَرَبيّة
English (UK)
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Call Center Track
Intro
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Intro
Call Center Track
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Course content
Communication Skills
Intro
Active Listening
The Seven C`s part 1
The Seven C`s part 2
Body language - Eye contact -ِ Arms - Posture
Body Language - Voice
Personality Style - Driving & Analytical
Personality style - Expressive & Amiable
Emotional Intelligence
Introduction
Emotional Intelligence Definition
Components of Emotional Intelligence Part 1
Components of Emotional Intelligence Part 2
Driver Social Style
Analytical & Expressive Social Style
Amiable Social Style
Johari Window
Quiz
10 xp
Personal Branding
Intro
5 Effective Brand Building Strategies
Importance Of Personal Brand
7 Steps for Building Personal Brand
Summary
Quiz
10 xp
Time Mangement
Introduction
Time Management Definition
Part 1
Part 2
Part 3
Part 4
Summary
Quiz
10 xp
Customer Service
Introduction
Outlines
Basics of Business Communication
Managing Your Own Attitude Part 1
Assessment Sheet
Customer Behavior
Customer Behavior Part 2
Respect and Listen
APPRECIATE
Show Empathy
Use Customer’s name
Try to Help
Remember it’s NOT Personal
14- Exampels World class customer service
Helpful Reminders for Polite and Friendly Responses
Quiz
10 xp
Building Resilience
Intro
What’s Resilience
How Resilient are you
How Resilience - Practice response of rejection
Learn somethins NEW
Manage your energy
Practice Positive Thinking
Microsoft Word Essentials
Introduction
Open and Save Word Document
Home-write In Document
Home-paragraph Groups
Insert
Design
Table Of Contents
Review
Shortcuts
Quiz
10 xp
Microsoft Excel
Introduction
Fromulas
Data Categories
Format cell
Text Modification
Mathematics
Paste Options
Sum And Count In Excel Advanced Function
Total Row in Excel
Quiz
10 xp
Business Writing
Intro
What Is Business Writing
Types of Communication
Quiz
10 xp
Structure of Emails Header
Structure of Emails The Body
Structure of Emails(Signature- Attachment)
Quiz
10 xp
Business Language - Tone
Business Language-Word Choice
Business Language-Grammar and Punctuation
Business Language-Styles and Font
Quiz
10 xp
Apply for the job
CV
Intro
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