Customer Service

Customer Service

Nehal is a highly experienced corporate trainer specializing in Emotional Intelligence and Professional Soft skills. With 13+ years of expertise, she has organized major training events and managed significant tenders involving renowned companies like IBM and Orange. Nehal's extensive knowledge is backed by a Master's degree and certifications from institutions like Dale Carnegie and IBM.Nehal's expertise and dynamic approach ensure highly impactful training sessions

Enhance your customer service skills with our comprehensive course, designed to elevate your ability to deliver exceptional customer experiences.

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Private Course
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Responsible Admin
Last Update 22/08/2025
Completion Time 1 hour 25 minutes
Members 210
    • 1-Intro customer service
    • 2-Outlines
    • 3-Basics of Business Communication
    • 4-Managing Your Own Attitude Part 1
    • 5-Assessment Sheet
    • 6- Customer Behavior
    • 7-Customer Behavior Part 2
    • 8- RESPECT & LISTEN
    • 9-APPRECIATE
    • 10-Show EMPATHY
    • 11-Use Customer’s name
    • 12-Try to Help
    • 13-Remember it’s NOT PERSONAL
    • 14- Exampels World class customer service
    • 15-Helpful Reminders for Polite and Friendly Responses
    • Quiz
      10 xp