Customer Service
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1-Intro customer service
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2-Outlines
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3-Basics of Business Communication
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4-Managing Your Own Attitude Part 1
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5-Assessment Sheet
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6- Customer Behavior
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7-Customer Behavior Part 2
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8- RESPECT & LISTEN
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9-APPRECIATE
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10-Show EMPATHY
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11-Use Customer’s name
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12-Try to Help
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13-Remember it’s NOT PERSONAL
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14- Exampels World class customer service
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15-Helpful Reminders for Polite and Friendly Responses
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Quiz10 xp
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