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المسؤول Admin
آخر تحديث 22 أغسطس, 2025
وقت الإكمال ساعة 25 دقيقة
الأعضاء 231
    • 1-Intro customer service
    • 2-Outlines
    • 3-Basics of Business Communication
    • 4-Managing Your Own Attitude Part 1
    • 5-Assessment Sheet
    • 6- Customer Behavior
    • 7-Customer Behavior Part 2
    • 8- RESPECT & LISTEN
    • 9-APPRECIATE
    • 10-Show EMPATHY
    • 11-Use Customer’s name
    • 12-Try to Help
    • 13-Remember it’s NOT PERSONAL
    • 14- Exampels World class customer service
    • 15-Helpful Reminders for Polite and Friendly Responses
    • Quiz
      10 xp