Call Center Track

1,000.00 E£

Responsible	MOMKEN
Last Update	28/12/2023
Completion Time	9 hours 43 minutes
Members	9

Course

Communicate To Connect
- Introduction
  
  Free Preview
- Leaders Are Great Communicators
- Definition Of Communication
- Quiz
  
  10 xp
- The Communication Process
- Receiver In Communication Process
- Hermann Brain Dominant Indicators
- Quiz
  
  10 xp
- Active Listening
- Quiz
  
  10 xp
- Non-verbal communication
- Quiz
  
  10 xp
Emotional Intelligence
- Introduction
  
  Free Preview
- Emotional Intelligence Definition
- Components of Emotional Intelligence Part 1
- Components of Emotional Intelligence Part 2
- Driver Social Style
- Analytical & Expressive Social Style
- Amiable Social Style
- Johari Window
- Quiz
  
  10 xp
Personal Branding
- Intro
  
  Free Preview
- 5 Effective Brand Building Strategies
- Importance Of Personal Brand
- 7 Steps for Building Personal Brand
- Summary
- Quiz
  
  10 xp
Time Mangement
- Introduction
  
  Free Preview
- Time Management Definition
- Part 1
- Part 2
- Part 3
- Part 4
- Summary
- Quiz
  
  10 xp
Customer Service
- Introduction
  
  Free Preview
- Outlines
- Basics of Business Communication
- Managing Your Own Attitude Part 1
- Assessment Sheet
- Customer Behavior
- Customer Behavior Part 2
- Respect and Listen
- APPRECIATE
- Show Empathy
- Use Customer’s name
- Try to Help
- Remember it’s NOT Personal
- 14- Exampels World class customer service
- Helpful Reminders for Polite and Friendly Responses
- Quiz
  
  10 xp
Building Resilience
- Intro
  
  Free Preview
- What’s Resilience
- How Resilient are you
- How Resilience - Practice response of rejection
- Learn somethins NEW
- Manage your energy
- Practice Positive Thinking
Microsoft Word Essentials
- Introduction
  
  Free Preview
- Open and Save Word Document
- Home-write In Document
- Home-paragraph Groups
- Insert
- Design
- Table Of Contents
- Review
- Shortcuts
- Quiz
  
  10 xp
Microsoft Excel
- Introduction
  
  Free Preview
- Fromulas
- Data Categories
- Format cell
- Text Modification
- Mathematics
- Paste Options
- Sum And Count In Excel Advanced Function
- Total Row in Excel
- Quiz
  
  10 xp
Business Writing
- Intro
  
  Free Preview
- What Is Business Writing
- Types of Communication
- Quiz
  
  10 xp
- Structure of Emails Header
- Structure of Emails The Body
- Structure of Emails(Signature- Attachment)
- Quiz
  
  10 xp
- Business Language - Tone
- Business Language-Word Choice
- Business Language-Grammar and Punctuation
- Business Language-Styles and Font
- Quiz
  
  10 xp
Apply for the job
- CV