Lessons
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Call Center Track
  • Communication Skills
    • Intro
    • Active Listening
    • The Seven C`s part 1
    • The Seven C`s part 2
    • Body language - Eye contact -ِ Arms - Posture
    • Body Language - Voice
    • Personality Style - Driving & Analytical
    • Personality style - Expressive & Amiable
    • Quiz
  • Advanced Emotional Intelligence
    • Introduction
    • Emotional Intelligence Definition
    • Components of Emotional Intelligence Part 1
    • Components of Emotional Intelligence Part 2
    • Driver Social Style
    • Analytical & Expressive Social Style
    • Amiable Social Style
    • Johari Window
    • Quiz
  • Personal Branding
    • Intro
    • 5 Effective Brand Building Strategies
    • Importance Of Personal Brand
    • 7 Steps for Building Personal Brand
    • Summary
    • Quiz
  • Time Mangement
    • Introduction
    • Time Management Definition
    • Part 1
    • Part 2
    • Part 3
    • Part 4
    • Summary
    • Quiz
  • Building Resilience
    • Intro
    • What’s Resilience
    • How Resilient are you
    • How Resilience - Practice response of rejection
    • Learn somethins NEW
    • Manage your energy
    • Practice Positive Thinking
    • Quiz
  • Microsoft Word Essentials
    • Introduction
    • Open and Save Word Document
    • Home-write In Document
    • Home-paragraph Groups
    • Insert
    • Design
    • Table Of Contents
    • Review
    • Shortcuts
    • Quiz
  • Microsoft Excel
    • Introduction
    • Fromulas
    • Data Categories
    • Format cell
    • Text Modification
    • Mathematics
    • Paste Options
    • Sum And Count In Excel Advanced Function
    • Total Row in Excel
    • Quiz
  • Business Writing
    • Intro
    • What Is Business Writing
    • Types of Communication
    • Quiz
    • Structure of Emails Header
    • Structure of Emails The Body
    • Structure of Emails(Signature- Attachment)
    • Quiz
    • Business Language - Tone
    • Business Language-Word Choice
    • Business Language-Grammar and Punctuation
    • Business Language-Styles and Font
    • Quiz
  • Customer Service
    • 1-Intro customer service
    • 2-Outlines
    • 3-Basics of Business Communication
    • 4-Managing Your Own Attitude Part 1
    • 5-Assessment Sheet
    • 6- Customer Behavior
    • 7-Customer Behavior Part 2
    • 8- RESPECT & LISTEN
    • 9-APPRECIATE
    • 10-Show EMPATHY
    • 11-Use Customer’s name
    • 12-Try to Help
    • 13-Remember it’s NOT PERSONAL
    • 14- Exampels World class customer service
    • 15-Helpful Reminders for Polite and Friendly Responses
    • Quiz
  • BPO‘s Pathfinder
    • Introduction
    • 1- International Trends
    • 2- History Of The Bpo - Part 1
    • 3- History Of The Bpo - Part 2
    • 4- Cycle Of Hiring
    • 5- Training Process
    • 6- BPO Overview
    • 7- Employability Skills - Communication part 1
    • 8- Employability Skills - Communication Part 2
    • 9- Employability Skills - Communication Part 3
    • 10- Employability Skills - Email Writing Part 1
    • 11- Employability Skills - Email Writing Part 2
    • 12- Cv Writing
    • 13- Time Management Part 1
    • 14- Time Management Part 2
    • Final
    • Quiz