Certifications

Emotional Intelligence
Emotional Intelligence

Emotional Intelligence is an important skill and behavior to practice if you want to make your communication and relationships better. In this course, you will understand how to realize your emotions and others', how to act in stressful situations in your personal and business life and also how to manage your relationships through listening, empathy and other techniques.

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Microsoft PowerPoint Essentials
Microsoft PowerPoint Essentials
Course Description

After the completion of this course, you will be able to create a professional, clear, well organized presentation consisting of different slides and presenting it in an attractive way by adding good-looking design and  animations.

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Advanced Emotional Intelligence
Advanced Emotional Intelligence

Have been working in sales & marketing since 2004 in diversity of organizations in Egypt, KSA and Bahrain. Since 2013; I have been designing, delivering and evaluating training programs that reached to more than 7000 trainees, in addition to providing official business management consultation for more than 11 organizations. Currently Managing Director & Founder of Calibra talent management and HR development.

Course Description

Empower yourself to navigate life's challenges with greater emotional intelligence through our transformative Emotional Intelligence course! This course will equip you with the skills and knowledge you need to understand and regulate your emotions, build meaningful relationships, and achieve success in all areas of your life. you'll learn how to harness the power of emotional intelligence to communicate more effectively, make better decisions, and lead with confidence.

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Communication Skills
Communication Skills

Have been working in sales & marketing since 2004 in diversity of organizations in Egypt, KSA and Bahrain. Since 2013; I have been designing, delivering and evaluating training programs that reached to more than 7000 trainees, in addition to providing official business management consultation for more than 11 organizations. Currently Managing Director & Founder of Calibra talent management and HR development.

Discover the art of articulating your thoughts, ideas, and emotions with clarity and confidence, and master the art of active listening to become a skilled communicator. From improving your body language to handling difficult conversations, our course equips you with the tools to excel in both personal and professional settings.  

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Microsoft Excel Essentials

Whether you're a beginner looking to learn the basics or an experienced user aiming to enhance your skills, this course offers a step-by-step learning experience.

During the course, you will learn the fundamental features of Excel, including creating and formatting spreadsheets, managing data effectively, and using formulas and functions to perform calculations. You will explore various tools and techniques to analyze and visualize data, enabling you to make informed decisions and present information in a clear and concise manner.


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BPO or Customer Experience
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Marketing Program
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Business Readiness
Business Readiness

Associate Professor of Pharmaceutics and pharmaceutical technology Vice Director of Entrepreneurship Club US-IVLP Alumna in Entrepreneurship and SMEs Development, Georgia Tech University fellow of Entrepreneurship, Certified Incubator Manager, Vice Director of Entrepreneurship Club, Certified Trainer of Entrepreneurship, Entrepreneurship Lecturer, Associate Professor of Pharmaceutics and Pharmaceutical Technology

Business readiness refers to the state of being fully prepared to start and operate a business effectively. It encompasses several key aspects that are crucial for success. This course aims to empower women to take the leap into entrepreneurship, providing them with the tools and confidence to succeed

Learning Outcomes

- Enhance self-confidence in entrepreneurial skills and decision-making - Formulate a step-by-step action plan for launching and growing a business, including timelines and milestones. - - Identify personal strengths, weaknesses, skills, and interests relevant to starting a business. - Develop a comprehensive business plan that outlines goals, strategies, and operational plans. - - Create a marketing strategy that effectively promotes products or services to the target market.


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content writing From Talent To Career
content writing From Talent To Career

Shahinaz is a project manager, and a creative copywriter, with 10+ years of experience, in both the educational and medical copywriting fields. She had diplomas in creative copywriting from reputable agencies like Cairo Ad School. She was the team leader of many successful medical awareness campaigns for famous multinational pharmaceutical companies. Throughout her career working for both multinational & local companies, talent in creative copywriting and influencing with words were always her areas of strength, making her a unique copywriter

It is a course designed to teach effective content creation, writing strategies, and audience engagement.

Learning Outcomes

By the end of the course, learners will be able to: Craft engaging and persuasive content tailored to specific audiences. Develop effective writing strategies for various platforms and formats. Analyze audience needs to create relevant and impactful messaging. Edit and optimize content for clarity and readability. Apply storytelling techniques to enhance content impact and engagement

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Basics of project managment
Basics of project managment

Track record over hundreds of hours in Providing courses in the PMP/RMP/Supply Chain/Strategic management / business analysis …etc

Introduction to Project Management Science Role of Project Manager Project Management Process Project management Talent

Learning Outcomes

to know how the project is managed

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How to be an Entrepreneur
How to be an Entrepreneur

Track record over hundreds of hours in Providing courses in the PMP/RMP/Supply Chain/Strategic management / business analysis …etc

How to develop your idea into business plan

Learning Outcomes

To outline the business plan of your idea & how to further start the feasibility study

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Microsoft Office Program
Microsoft Office Program

After the completion of this course, you will learn Microsoft Office essential skills.

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BPO‘s Pathfinder
BPO‘s Pathfinder
About Instructor

A seasoned Learning & Development professional with over 15 years of corporate experience. His diverse background spans multiple industries, including customer experience management, training and consultancies, automotive, BPO, and performance management. He has delivered more than 15,000 hours of training and designed over 5,000 hours of learning content. His competitive edge lies in meticulously planning and delivering valuable learning experiences. Adel ensures that every step of the way adds value to the learners, creating an exceptional educational journey. Adel specializes in career path planning, assessment and development centers, and learning design. He has worked for Raya, Vodafone, ECCO outsourcing, Global Terminology, Majorel. And Teleperformance Egypt, currently he’s the talent solutions manager at Boost Consulting-UAE and the founder of Yearning L&D Community.

The BPO Pathfinder is a seven-module online training experience crafted to introduce middle-aged individuals—particularly those from non-corporate backgrounds—to the fast-paced world of the BPO industry. Each module combines interactive learning, practical exercises, and realistic industry scenarios to build core competencies and foundational knowledge. By the end of the program, participants will be well-prepared for pre-selection and on-the-job training (OJT), ready to transition into professional roles within leading global BPO companies operating in Egypt.

1. Describe the impact of globalization on BPO operations, using examples from key theorists . 2. Compare the roles and functions of call centers, contact centers, and BPOs across industries and service channels. 3. Identify the key criteria of the Global Services Location Index (GSLI) and analyze Egypt’s ranking using current metrics. 4. Demonstrate understanding of effective communication skills by applying the two-way feedback model and resolving failures using the DiSC framework. 5. Construct professional emails using the 7C’s writing model and email structure guidelines (opener, body, closure) provided in the guide. 6. Apply the STAR method to formulate structured responses for common BPO interview questions during pre-screening, HR, and account-specific interviews. 7. Develop an ATS-friendly CV by incorporating relevant keywords, quantifiable achievements, and proper formatting aligned with industry standards. 8. Analyze daily routines and apply the Urgent/Important matrix to prioritize tasks effectively and reduce time-wasters.


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Freelancing
Freelancing

Nora Toma is social entrepreneur, angel investor and philanthropist based in Cairo, Egypt. Nora is a co-founder of Tiye Angels Network and the Women Entrepreneurship Network, and is the Deputy CEO of Education For Employment-Egypt. She has over 22 years of experience in Strategy, Finance and Investment, with exposure that expands beyond Egypt into Europe, MENA and sub-Saharan Africa.

Nora is passionate about empowering youth and believes that economic empowerment is a fundamental starting point. She believes that start-ups are is the biggest hope for the youth bulge in Egypt and the Middle East, where the number of youth is larger than then number of available decent jobs.

Nora is a business mentor and a certified corporate director, and is registered with the Afro-Asian Union as a Women’s Rights Expert.

Course Description

This practical freelancing course equips you with the essential skills to launch and grow your independent career. You’ll learn how to map your strengths, define your niche, build a compelling personal brand, and set up your freelancing business. The course also guides you through finding your first clients, pricing your services, managing client relationships, and organizing your time effectively, all designed to help you become a confident and successful freelancer.

MODULE 1: Introduction to Freelancing

Objective: Understand what freelancing is and whether it’s the right path for you.

• What is freelancing?

• Benefits and challenges of freelancing

• Freelancing vs. full-time employment

• Myths and realities of freelancing

• Self-assessment: Are you ready to freelance?

• Interactive or download: Personal readiness quiz


MODULE 2: Identifying Your Skills and Niche

Objective: Discover your marketable skills and how to position yourself.

• Mapping your skills: technical, creative, and soft skills

• Choosing a niche: generalist vs. specialist

• Researching market demand for your skills

• Assessing your competitive advantage

• Exercise: Create your freelance value proposition

MODULE 3: Setting Up for Success

Objective: Build the foundations for a professional freelancing setup.

• Choosing your freelance business name

• Legal basics: sole proprietorship, taxes, bank accounts

• Tools of the trade: essential hardware, software, and platforms

• Portfolio preparation: showcasing your work

• Creating your first personal website or portfolio profile


MODULE 4: Finding Freelance Work

Objective: Explore strategies and platforms to land your first job.

• Overview of freelance platforms (Upwork, Fiverr, Freelancer, etc.)

• Creating a high-converting profile

• Writing winning proposals

• Finding clients outside platforms (LinkedIn, referrals, cold emails)

• Exercise: Draft your freelance profile and a proposal sample


MODULE 5: Pricing, Contracts & Communication

Objective: Learn to charge what you're worth and protect your work.

• Setting your rates: hourly, per-project, value-based

• Understanding contracts and client agreements

• Payment methods and invoicing tools

• Setting boundaries and managing client expectations

• Professional communication tips (email, calls, follow-ups)

• Templates: Sample contracts and invoice formats


MODULE 6: Managing Projects & Time

Objective: Stay productive, organized, and reliable as a freelancer.

• Time management techniques for freelancers

• Tools for task and time tracking

• Dealing with multiple clients

• Keeping clients informed and engaged

• Staying motivated and avoiding burnout

• Bonus: Handling revisions and difficult clients professionally


MODULE 7: Building Your Brand & Growing Your Career

Objective: Scale your freelancing career and build long-term success.

• Personal branding and online presence

• Client retention and building a referral network
• Asking for testimonials and reviews
• Upskilling and specialization
• When to raise your rates
• Transitioning to a full-time freelance or small business model

MODULE 8: Finances, Taxes, and Legal Basics for Freelancers

Objective: Learn how to manage money, comply with legal requirements, and

protect yourself professionally.

• Managing Freelance Income

• Budgeting & Saving

• Pricing with Taxes in Mind

• Freelance Tax Basics

• Legal Basics

• Invoicing & Payments


BONUS MODULE: Freelancing Pitfalls to Avoid

Objective: Avoid common mistakes new freelancers make.

• Over and undervaluing your work

• Taking on every job

• Poor communication habits

• No written agreements

• Lack of consistent self-promotion

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