Job Title: Technical Support IT Engineer
الشركة: النيل للطيران
النيل للطيران هي شركة طيران مصرية مقرها مطار القاهرة الدولي، تُشغّل رحلات منتظمة إلى وجهات في مصر والشرق الأوسط والخليج العربي وجنوب أوروبا وآسيا وأفريقيا. وتُعد النيل للطيران أكبر شركة طيران خاصة في مصر، وتحتل المرتبة الثانية بعد مصر للطيران.
الوصف الوظيفي:
- Responsible for providing first-level support to users experiencing technical issues with software, hardware, and other IT-related systems.
- This role involves troubleshooting problems, resolving technical queries, and ensuring customer satisfaction through timely and effective communication.
- The specialist works closely with internal teams and, when needed, escalates complex issues to higher-level support.
المتطلبات:
• Bachelor’s degree in information technology, computer science, engineering or a related field
• Experience with hardware and software issues.
• Able to work independently and efficiently to meet deadlines.
• Proficient in Internet-related applications such as E-Mail clients, FTP clients and Web Browsers.
• Self-motivated, detail-oriented and organized.
• Strong interpersonal and communication skills - verbal & written
• Hands-on experience with various operating systems
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills