Lessons
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Interpersonal Skills Program
  • Emotional Intelligence
    • introduction
    • understanding emotional intelligence
    • Four components for Emotional intelligence
    • Empathy and Accountability
    • Manage my emotions and others
    • Active listening and conclusion
    • Congratulations on completing the Emotional Intelligence course
    • Quiz
  • Advanced Emotional Intelligence
    • introduction
    • 1-Emotional Intelligance Definition
    • 2-Components of Emotional Intelligence Part 1
    • 3-Components of Emotional Intelligence Part 2
    • 4-Driver Social Style
    • 5-Analytical & Expressive Social Style
    • 6-Amiable Social Style
    • 7-Johari Window
  • Communication Skills
    • introduction
    • 1-Active Listening
    • 2-The Seven C`s part 1
    • 3-The Seven C`s part 2
    • 4-Body language- Eye contact-ِArms-Posture
    • 5-Body Language- Voice
    • 6-Personality Style - Driving & Analytical
    • 7-Personality style - Expressive & Amiable
  • Time Management
    • Introduction
    • Definition of Time Management
    • part 1
    • part 2
    • part 3
    • part 4
    • 6- Summary
  • Presentation Skills
    • Introduction
    • Planning
    • Presentation Skills
    • Designing
    • Practicing
    • Delivering
    • Voice Tone
    • Presentation Components
    • Presentation Components - Body
    • Presentation Components- Closing
    • Types of Audience
    • Quiz
  • The Art of Public Speaking
    • Introduction
    • 1 - The Importance of Public Speaking
    • 2 - Process of public speaking
    • 3 - Speech structure - Storytelling
    • 4 - Rehearsal
    • 5 - Delivery
    • 6 - Now You Are Ready
    • 7 - Stress
    • 8 - Types Of Audience
    • Assignment
  • Selling Skills
    • Introduction
    • 1-Quot -Zig Ziglar
    • 2-Professional Salesperson
    • 3-Barriers to Listening
    • 4-What is Emotional Intelligence
    • 5-Essential Knowledge
    • 6- Customer( B2B&B2C)
    • 7-different between B2B & B2C
    • 8-Social Styles Model
    • 9-Adoption ladder
    • 10-Why does the customer buy
    • 11- sales call steps
    • 12-Tailor Solutions
    • 13-sales Objections
    • 14-Closing Techniques
  • Advanced Selling Skills
    • Introduction
    • 1-sales Professional Mindset
    • 2-match the customer needs
    • 3-question Skills Part 1
    • 4- Question Skills Part 2
    • 5-why-how-what
    • 6-consultative sales module
    • 7-how says service specifications
    • 8-is All Selling Easy
  • Personal Branding
    • Introduction
    • 1- 5 Effective Brand Building Strategies
    • 2-Importance Of Personal Brand
    • 3-7 Steps for Building Personal Brand
    • 4- 7 Steps for Building a Powerful Brand
    • Summary
  • Building Resilience
    • introduction
    • 1-What’s Resilience
    • 2-How Resilient are you
    • 3-How Resilience - Practice response of rejection
    • 4-Learn somethins NEW
    • 5-Manage your energy
    • 6-Practice Positive Thinking
  • First Impression Matters
    • Introduction
    • Receptionist rule
    • Common Responsibilities For A Receptionist
    • 4 Aspects-1
    • managing Angry Customer--1
    • why Effective Communication--1
    • 7 Tips To Become A Better Listener-
    • 8 great Tricks for reading peoples
    • Managing Stress
    • Emotional Intelligence
    • Quiz
  • Business Writing
    • Introduction
    • 1-What Is Business Writing
    • 2-Types of Communication
    • Definition and Importance of Business Writing
    • 3-Structure of Emails Header
    • 4-Structure of Emails The Body
    • 5-Structure of Emails(Signature- Attachment)
    • Structure of Emails - Quiz
    • 6-Business Language - Tone
    • 7-Business Language-Word Choice
    • 8-Business Language-Grammar and Punctuation
    • 9-Business Language-Styles and Font
    • Business Language - Quiz