Call Center Track

0 %

Course content

Communication Skills
Emotional Intelligence
Personal Branding
- Intro
- 5 Effective Brand Building Strategies
- Importance Of Personal Brand
- 7 Steps for Building Personal Brand
- Summary
- Quiz 10 xp
Time Mangement
- Introduction
- Time Management Definition
- Part 1
- Part 2
- Part 3
- Part 4
- Summary
- Quiz 10 xp
Customer Service
Building Resilience
- Intro
- What’s Resilience
- How Resilient are you
- How Resilience - Practice response of rejection
- Learn somethins NEW
- Manage your energy
- Practice Positive Thinking
Microsoft Word Essentials
- Introduction
- Open and Save Word Document
- Home-write In Document
- Home-paragraph Groups
- Insert
- Design
- Table Of Contents
- Review
- Shortcuts
- Quiz 10 xp
Microsoft Excel
- Introduction
- Fromulas
- Data Categories
- Format cell
- Text Modification
- Mathematics
- Paste Options
- Sum And Count In Excel Advanced Function
- Total Row in Excel
- Quiz 10 xp
Business Writing
- Intro
- What Is Business Writing
- Types of Communication
- Quiz 10 xp
- Structure of Emails Header
- Structure of Emails The Body
- Structure of Emails(Signature- Attachment)
- Quiz 10 xp
- Business Language - Tone
- Business Language-Word Choice
- Business Language-Grammar and Punctuation
- Business Language-Styles and Font
- Quiz 10 xp
Apply for the job
- CV

Completed