Call Center Track

Responsible	MOMKEN
Last Update	18/08/2025
Completion Time	12 hours 32 minutes
Members	137

Course
Reviews

Communication Skills
- Intro
  
  Preview
- Active Listening
- The Seven C`s part 1
- The Seven C`s part 2
- Body language - Eye contact -ِ Arms - Posture
- Body Language - Voice
- Personality Style - Driving & Analytical
- Personality style - Expressive & Amiable
- Quiz
  
  New 10 xp
Advanced Emotional Intelligence
- Introduction
  
  Preview
- Emotional Intelligence Definition
- Components of Emotional Intelligence Part 1
- Components of Emotional Intelligence Part 2
- Driver Social Style
- Analytical & Expressive Social Style
- Amiable Social Style
- Johari Window
- Quiz
  
  10 xp
Personal Branding
- Intro
  
  Preview
- 5 Effective Brand Building Strategies
- Importance Of Personal Brand
- 7 Steps for Building Personal Brand
- Summary
- Quiz
  
  10 xp
Time Mangement
- Introduction
  
  Preview
- Time Management Definition
- Part 1
- Part 2
- Part 3
- Part 4
- Summary
- Quiz
  
  10 xp
Building Resilience
- Intro
  
  Preview
- What’s Resilience
- How Resilient are you
- How Resilience - Practice response of rejection
- Learn somethins NEW
- Manage your energy
- Practice Positive Thinking
- Quiz
  
  New 10 xp
Microsoft Word Essentials
- Introduction
  
  Preview
- Open and Save Word Document
- Home-write In Document
- Home-paragraph Groups
- Insert
- Design
- Table Of Contents
- Review
- Shortcuts
- Quiz
  
  10 xp
Microsoft Excel
- Introduction
  
  Preview
- Fromulas
- Data Categories
- Format cell
- Text Modification
- Mathematics
- Paste Options
- Sum And Count In Excel Advanced Function
- Total Row in Excel
- Quiz
  
  10 xp
Business Writing
- Intro
  
  Preview
- What Is Business Writing
- Types of Communication
- Quiz
  
  10 xp
- Structure of Emails Header
- Structure of Emails The Body
- Structure of Emails(Signature- Attachment)
- Quiz
  
  10 xp
- Business Language - Tone
- Business Language-Word Choice
- Business Language-Grammar and Punctuation
- Business Language-Styles and Font
- Quiz
  
  10 xp
Customer Service
- 1-Intro customer service
  
  New
- 2-Outlines
  
  New
- 3-Basics of Business Communication
  
  New
- 4-Managing Your Own Attitude Part 1
  
  New
- 5-Assessment Sheet
  
  New
- 6- Customer Behavior
  
  New
- 7-Customer Behavior Part 2
  
  New
- 8- RESPECT & LISTEN
  
  New
- 9-APPRECIATE
  
  New
- 10-Show EMPATHY
  
  New
- 11-Use Customer’s name
  
  New
- 12-Try to Help
  
  New
- 13-Remember it’s NOT PERSONAL
  
  New
- 14- Exampels World class customer service
  
  New
- 15-Helpful Reminders for Polite and Friendly Responses
  
  New
- Quiz
  
  New 10 xp
BPO‘s Pathfinder
- Introduction
  
  New
- 1- International Trends
  
  New
- 2- History Of The Bpo - Part 1
  
  New
- 3- History Of The Bpo - Part 2
  
  New
- 4- Cycle Of Hiring
  
  New
- 5- Training Process
  
  New
- 6- BPO Overview
  
  New
- 7- Employability Skills - Communication part 1
  
  New
- 8- Employability Skills - Communication Part 2
  
  New
- 9- Employability Skills - Communication Part 3
  
  New
- 10- Employability Skills - Email Writing Part 1
  
  New
- 11- Employability Skills - Email Writing Part 2
  
  New
- 12- Cv Writing
  
  New
- 13- Time Management Part 1
  
  New
- 14- Time Management Part 2
  
  New
- Final
  
  New
- Quiz
  
  New 10 xp