Responsibilities:
- Reach out to existing and potential customers to present the company product and service offerings.
- Listen actively to customers' needs to generate repeat sales and enhance customer satisfaction.
- Keep up to date on all products and inform customers of new products.
- Provide information regarding products and services in an engaging and informative manner.
- Meet and exceed company expectations for excellent customer service.
- Answer all customer questions accurately and professionally.
- Update customer contact databases when necessary
- Take relevant and detailed notes on all customer calls for future reference and enter into the database.
- Maintain a friendly, professional tone in all customer interactions.
- Demonstrate effective sales and persuasion skills to drive product/service adoption.
- Identify opportunities and communicate the value of company's offerings.
- Track and document all customer calls for analysis and future use.
Requirements:
- Excellent communication and interpersonal skills.
- Commitment to providing outstanding customer service.
- Active listening skills and empathy towards customer needs.
- Detail-oriented with proficiency in database management.
- Knowledgeable about company's products and services.
- Positive attitude and ability to make a good first impression.
- Professional demeanor and ability to handle challenging situations.