Customer Care Specialist-Vezeeta


As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry. 

Duties and Responsibilities

  • Manage large amounts of incoming/outgoing calls promptly
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, and provide solutions and alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in an understandable way
  • Meet the team's qualitative and quantitative targets

Qualifications / Education

  • A bachelor's ‌Degree is required
  • Excellent Customer service and complaint-handling skills.
  • Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌
  • Ability to multi-task, prioritize, and manage time effectively
  • Active, dynamic, and open to learning.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Experience : At least 1 ear of experience in the Customer care field 
  • Probation : 3 months

Benefits : Medical and Social Insurance

Work Location : Masr Elgdeda, Cairo

Working Hours : Roster shifts with 8 working hours

Vacations : 1 day off rotational