As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.
Duties and Responsibilities
- Manage large amounts of incoming/outgoing calls promptly
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and provide solutions and alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in an understandable way
- Meet the team's qualitative and quantitative targets
Qualifications / Education
- A bachelor's Degree is required
- Excellent Customer service and complaint-handling skills.
- Strong communication skills, both written and verbal.
- Ability to multi-task, prioritize, and manage time effectively
- Active, dynamic, and open to learning.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Experience : At least 1 ear of experience in the Customer care field
- Probation : 3 months
Benefits : Medical and Social Insurance
Work Location : Masr Elgdeda, Cairo
Working Hours : Roster shifts with 8 working hours
Vacations : 1 day off rotational