Introduction

الدروس

مشاركة الخروج من وضع ملء الشاشة العودة إلى الدورة

مسار وكيلة مركز اتصالات (كول سنتر)

Communication Skills
- Intro
- Active Listening
- The Seven C`s part 1
- The Seven C`s part 2
- Body language - Eye contact -ِ Arms - Posture
- Body Language - Voice
- Personality Style - Driving & Analytical
- Personality style - Expressive & Amiable
الذكاء العاطفي
- Introduction
- Emotional intelligence definition
- Components of Emotional Intelligence Part 1
- Components of Emotional Intelligence Part 2
- Driver Social Style
- Analytical & Expressive Social Style
- Amiable Social Style
- Johari Window
- Quiz
الترويج الشخصي
- Intro
- 5 Effective Brand Building Strategies
- Importance Of Personal Brand
- 7 Steps for Building Personal Brand
- Summary
- Quiz
ادارة الوقت
- Introduction
- Time Management Definition
- Part 1
- Part 2
- Part 3
- Part 4
- Summary
- Quiz
خدمة العملاء
- Introduction
- Outlines
- Basics of Business Communication
- Managing Your Own Attitude Part 1
- Assessment Sheet
- Customer Behavior
- Customer Behavior Part 2
- Respect and Listen
- APPRECIATE
- Show Empathy
- Use Customer’s name
- Try to Help
- Remember it’s NOT Personal
- 14- Exampels World class customer service
- Helpful Reminders for Polite and Friendly Responses
- Quiz
بناء المرونة
- Intro
- What’s Resilience
- How Resilient are you
- How Resilience - Practice response of rejection
- Learn somethins NEW
- Manage your energy
- Practice Positive Thinking
أساسياتبرنامج ميكروسوفت وورد
- Introduction
- Open and Save Word Document
- Home-write In Document
- Home-paragraph Groups
- Insert
- Design
- Table Of Contents
- Review
- Shortcuts
- Quiz
أساسيات برنامج ميكروسوفت اكسيل
- Introduction
- Fromulas
- Data Categories
- Format cell
- Text Modification
- Mathematics
- Best Options
- Sum And Count In Excel Advanced Function
- Total Row in Excel
- Quiz
الكتابة في العمل
- Intro
- What Is Business Writing
- Types of Communication
- Quiz
- Structure of Emails Header
- Structure of Emails The Body
- Structure of Emails(Signature- Attachment)
- Quiz
- Business Language - Tone
- Business Language-Word Choice
- Business Language-Grammar and Punctuation
- Business Language-Styles and Font
- Quiz
التقديم على وظيفة
- ارسال السيرة الذاتية