مسار وكيلة مركز اتصالات (كول سنتر)

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محتوى الدورة

Communication Skills
الذكاء العاطفي
- Introduction
- Emotional intelligence definition
- Components of Emotional Intelligence Part 1
- Components of Emotional Intelligence Part 2
- Driver Social Style
- Analytical & Expressive Social Style
- Amiable Social Style
- Johari Window
- Quiz 10 xp
الترويج الشخصي
- Intro
- 5 Effective Brand Building Strategies
- Importance Of Personal Brand
- 7 Steps for Building Personal Brand
- Summary
- Quiz 10 xp
ادارة الوقت
- Introduction
- Time Management Definition
- Part 1
- Part 2
- Part 3
- Part 4
- Summary
- Quiz 10 xp
خدمة العملاء
- Introduction
- Outlines
- Basics of Business Communication
- Managing Your Own Attitude Part 1
- Assessment Sheet
- Customer Behavior
- Customer Behavior Part 2
- Respect and Listen
- APPRECIATE
- Show Empathy
- Use Customer’s name
- Try to Help
- Remember it’s NOT Personal
- 14- Exampels World class customer service
- Helpful Reminders for Polite and Friendly Responses
- Quiz 10 xp
بناء المرونة
- Intro
- What’s Resilience
- How Resilient are you
- How Resilience - Practice response of rejection
- Learn somethins NEW
- Manage your energy
- Practice Positive Thinking
أساسياتبرنامج ميكروسوفت وورد
- Introduction
- Open and Save Word Document
- Home-write In Document
- Home-paragraph Groups
- Insert
- Design
- Table Of Contents
- Review
- Shortcuts
- Quiz 10 xp
أساسيات برنامج ميكروسوفت اكسيل
- Introduction
- Fromulas
- Data Categories
- Format cell
- Text Modification
- Mathematics
- Best Options
- Sum And Count In Excel Advanced Function
- Total Row in Excel
- Quiz 10 xp
الكتابة في العمل
- Intro
- What Is Business Writing
- Types of Communication
- Quiz 10 xp
- Structure of Emails Header
- Structure of Emails The Body
- Structure of Emails(Signature- Attachment)
- Quiz 10 xp
- Business Language - Tone
- Business Language-Word Choice
- Business Language-Grammar and Punctuation
- Business Language-Styles and Font
- Quiz 10 xp
التقديم على وظيفة
- ارسال السيرة الذاتية

Intro

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مسار وكيلة مركز اتصالات (كول سنتر)

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Intro