مسار وكيلة مركز اتصالات (كول سنتر)

المسؤول	MOMKEN
آخر تحديث	18 أغسطس, 2025
وقت الإكمال	12 ساعة 32 دقيقة
الأعضاء	137

الدورة
التقييمات

Communication Skills
- Intro
  
  معاينة
- Active Listening
- The Seven C`s part 1
- The Seven C`s part 2
- Body language - Eye contact -ِ Arms - Posture
- Body Language - Voice
- Personality Style - Driving & Analytical
- Personality style - Expressive & Amiable
- Quize
  
  جديد 10 xp
الذكاء العاطفي
- Introduction
  
  معاينة
- Emotional intelligence definition
- Components of Emotional Intelligence Part 1
- Components of Emotional Intelligence Part 2
- Driver Social Style
- Analytical & Expressive Social Style
- Amiable Social Style
- Johari Window
- Quiz
  
  10 xp
الترويج الشخصي
- Intro
  
  معاينة
- 5 Effective Brand Building Strategies
- Importance Of Personal Brand
- 7 Steps for Building Personal Brand
- Summary
- Quiz
  
  10 xp
ادارة الوقت
- Introduction
  
  معاينة
- Time Management Definition
- Part 1
- Part 2
- Part 3
- Part 4
- Summary
- Quiz
  
  10 xp
بناء المرونة
- Intro
  
  معاينة
- What’s Resilience
- How Resilient are you
- How Resilience - Practice response of rejection
- Learn somethins NEW
- Manage your energy
- Practice Positive Thinking
- Quiz
  
  جديد 10 xp
أساسياتبرنامج ميكروسوفت وورد
- Introduction
  
  معاينة
- Open and Save Word Document
- Home-write In Document
- Home-paragraph Groups
- Insert
- Design
- Table Of Contents
- Review
- Shortcuts
- Quiz
  
  10 xp
أساسيات برنامج ميكروسوفت اكسيل
- Introduction
  
  معاينة
- Fromulas
- Data Categories
- Format cell
- Text Modification
- Mathematics
- Best Options
- Sum And Count In Excel Advanced Function
- Total Row in Excel
- Quiz
  
  10 xp
الكتابة في العمل
- Intro
  
  معاينة
- What Is Business Writing
- Types of Communication
- Quiz
  
  10 xp
- Structure of Emails Header
- Structure of Emails The Body
- Structure of Emails(Signature- Attachment)
- Quiz
  
  10 xp
- Business Language - Tone
- Business Language-Word Choice
- Business Language-Grammar and Punctuation
- Business Language-Styles and Font
- Quiz
  
  10 xp
التقديم على وظيفة
- 1-Intro customer service
  
  جديد
- 2-Outlines
  
  جديد
- 3-Basics of Business Communication
  
  جديد
- 4-Managing Your Own Attitude Part 1
  
  جديد
- 5-Assessment Sheet
  
  جديد
- 6- Customer Behavior
  
  جديد
- 7-Customer Behavior Part 2
  
  جديد
- 8- RESPECT & LISTEN
  
  جديد
- 9-APPRECIATE
  
  جديد
- 10-Show EMPATHY
  
  جديد
- 11-Use Customer’s name
  
  جديد
- 12-Try to Help
  
  جديد
- 13-Remember it’s NOT PERSONAL
  
  جديد
- 14- Exampels World class customer service
  
  جديد
- 15-Helpful Reminders for Polite and Friendly Responses
  
  جديد
- Quiz
  
  جديد 10 xp
BPO‘s Pathfinder
- Introduction
  
  جديد
- 1- International Trends
  
  جديد
- 2- History Of The Bpo - Part 1
  
  جديد
- 3- History Of The Bpo - Part 2
  
  جديد
- 4- Cycle Of Hiring
  
  جديد
- 5- Training Process
  
  جديد
- 6- BPO Overview
  
  جديد
- 7- Employability Skills - Communication part 1
  
  جديد
- 8- Employability Skills - Communication Part 2
  
  جديد
- 9- Employability Skills - Communication Part 3
  
  جديد
- 10- Employability Skills - Email Writing Part 1
  
  جديد
- 11- Employability Skills - Email Writing Part 2
  
  جديد
- 12- Cv Writing
  
  جديد
- 13- Time Management Part 1
  
  جديد
- 14- Time Management Part 2
  
  جديد
- Final
  
  جديد
- Quiz
  
  جديد 10 xp