Job Title: Call Center Representative (English Account)
Location: Cairo
Company: Bank
Our bank is a leading financial institution dedicated to providing exceptional banking services to our customers. We are committed to fostering a dynamic and inclusive work environment where employees can grow and succeed. As we expand our services, we are looking for enthusiastic and customer-focused individuals to join our team.
Job Description:
We are seeking a Call Center Representative to manage our English-speaking customers' inquiries and provide excellent customer service. The ideal candidate will handle incoming calls, resolve customer issues, and ensure customer satisfaction. If you are fluent in English and have a passion for helping people, we encourage you to apply.
Responsibilities:
• Handle incoming calls from English speaking customers, addressing their inquiries and concerns professionally.
• Provide accurate information about our products and services.
• Assist customers with account-related issues, including transactions, balances, and account maintenance.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated on bank policies, procedures, and products to provide accurate information
Qualifications:
• Fluency in English and (written and spoken) is a must.
• Previous experience in a call center or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computers and familiarity with CRM software.
How to Apply:
If you meet the above qualifications and are ready to take on a rewarding role, please submit your resume and a cover letter outlining your relevant experience and language proficiency to hr@momkenforher.com or apply through our website